Returns & Exchanges

At Counter Culture Coffee, we strive for excellence in every roast, but if you are not satisfied with your purchase, we are committed to making it right. Due to the perishable nature of coffee, we offer a 30-day satisfaction guarantee on all whole bean products and brewing equipment.

Return Process

• 1.
  Contact Support

  Reach out to our customer experience team within 30 days of your order date via email or our online contact form to initiate your request.

• 2.
  Provide Order Details

  Include your order number and a brief description of the issue so we can determine if a replacement or a refund is the best solution for you.

• 3.
  Return Shipping

  For brewing gear and merchandise, we will provide a pre-paid shipping label to return the items in their original packaging; coffee beans do not need to be returned.

• 4.
  Processing & Refund

  Once your request is approved or your returned gear is received, we will process your refund to the original payment method within 5-7 business days.